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The Pest
Management Industry plays an important part in the nation's economy,
protecting our health, food, property and environment.
The Association
has approved this Code of Ethics in the interests of promoting a high
standard of business conduct.
Members shall:
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Ensure that all pest management work is carried out
in accordance with industry codes of practice and regulations and with due
attention to consumers, employees and the environment.
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Observe the highest standards of
honesty and integrity in business transactions and take every opportunity
to promote the prestige and good reputation of the Association and its
members.
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Show a spirit of friendly
co-operation with fellow members and assist them if possible when in need.
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Whilst respecting the reputation
and practices of other members, be willing to report to the Association
without hesitation any member whose conduct is considered to be
detrimental to the good reputation of the Association.
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When giving advice to consumers,
respect their right to detailed information regarding service treatments.
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When issuing a quotation - in
addition to stating the price, the pest(s) and the nature of the work -
specify the duration of the service commitment period.
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Honour all service commitments
with prompt courteous attention.
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Attend to consumer complaints
promptly and ensure that these are resolved.
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Adopt a professional image and
behave responsibly at all times.
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In communicating with consumers,
and in all marketing activities, avoid demeaning or criticising the pest
management industry or it's members.
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